General Policy:  Fees & Payment

Becoming a seller in Reset Fashion Marketplace means you are agreeing to this policy and our Terms Of Use.

Vendor Fees & Commission Structure

Payment Processing & Payouts for Vendors

Shoppers Payment Method & Policies

Fee Transparency & Vendor Support

1. Vendor Fees & Commission Structure

Free to Join: There is no fee to create a store or list products on the platform.

Transaction Fees:

• Vendors pay a commission per completed sale or the total sale transaction
• An additional payment processing fee applies, handled via payment gateway partners.

Optional Paid Services: this will be available after the Beta phase. For questions on this, please email us.

• Featured Listings: Vendors can pay a fee for premium placement on the homepage or category pages.
• Advertising Boosts: Vendors can opt into sponsored product promotions for higher visibility.

2. Payment Processing & Payouts for Vendors

How Vendors Get Paid:

• Payouts are processed via  Direct Bank Transfer or payment gateway partners.
• Payments are made automatically, weekly, bi–weekly, depending on the vendor’s payout settings.

Payout Eligibility:

• Vendors must have a verified account with complete banking or payment details.
• Orders must be marked as completed (delivered + buyer confirmation or auto-completion).

Refund Adjustments:

• If a refund is issued before the payout is processed, the refund amount will be deducted from the vendor’s balance.
• If a refund occurs after a payout, the amount will be deducted from future earnings or invoiced to the vendor.

3. Shopper Payment Methods & Policies

 Accepted Payment Methods:

• Reset Fashion Marketplace supports major credit/debit cards, payment gateways like PayPal and Stripe (installment payments if applicable), and gift cards.

 Installment Payments via payment gateways (if applicable):

• Shoppers can opt for “Buy Now, Pay Later” options on eligible purchases.
• Payment terms are subject to payment gateways’ approval and guidelines.

Refund & Dispute Handling for Shoppers:

• For ready-to-wear items: Customers can request a refund within an acceptable return window, (based on each individual vendor’s policy) if the product meets return requirements.
• For custom/bespoke orders, please refer to the vendor’s page.
• Refunds are processed within 3-5 business days after approval.

4. Fee Transparency & Vendor Support

• Vendors can track all fees, commissions, and payouts within their Vendor Dashboard.
• Support is available for fee-related inquiries via vendor support  or live chat.

Seamless Bespoke/Custom Order Experience for Shoppers

1.  Shop Bespoke Items Like Any Other Product

• Browse bespoke listings with detailed descriptions

Enter Custom Measurements

• Fill up the form provided by the seller

 Track Order

• Get real-time updates on production status.
• (Optional) Vendors mark orders as “In Production,” “Ready for Shipping,” “Completed.”

• Customers can communicate with vendors inside the platform.