Help Section

FAQ FOR SHOPPERS

1. What is Reset Fashion Marketplace?

Our customers are busy, style-conscious professionals and working-class individuals who value convenience, confidence, and inclusivity in fashion. They often struggle to find trendy, well-fitting plus-size clothing that suits their lifestyle, whether for work, casual outings, or special occasions. With limited time to shop, they seek a seamless, curated experience that eliminates the frustration of endless searching and inconsistent sizing. They appreciate personalized recommendations, effortless checkout, and flexible return options. Aligned with body positivity and self-expression, they prefer brands that celebrate diversity and understand their unique fashion needs. Our marketplace is designed to cater to their demand for stylish, high-quality, and accessible plus-size fashion—all in one place.

2. Do I need an account to shop?

You can browse without an account, but creating one lets you track orders, save favorites, and enjoy a faster checkout experience.

3. How do I place an order?

Browse products and select your preferred size or customization options.
Add to cart and proceed to checkout.
Choose a payment method and confirm your order.

4. How does the custom-made (bespoke) ordering process work?

If you order a custom-made item, you’ll:

Select your design and enter your measurements via a built-in form provided by the seller.
The vendor will confirm the order and begin production.
Track updates from your account until the order is shipped.

5. Can I order from multiple vendors in one purchase?

Yes! Since we are a multi-brand marketplace, you can add items from different vendors and pay in one checkout. Each vendor will fulfill their part of the order separately.

6. What payment methods do you accept?

We accept major credit/debit cards, and other secure payment options Stripe and PayPal.

7. Can I pay in installments?

Yes, Paypal allows you to split payments into installments (availability depends on your country).

8. How long does shipping take?

Delivery times depend on the vendor and your location. Estimated shipping times are displayed on each product page.

9. Do you offer international shipping?

Yes, many vendors offer international shipping. Costs and delivery times will be calculated at checkout.

10. How do I track my order?

Once your order is shipped, you’ll receive a tracking number via email and can also check status in your account.

11. Can I return or exchange an item?

For ready-to-wear items, you can request a return if it meets the return policy of the individual seller.
For custom-made/bespoke items, please refer to the return policy of the individual seller.

12. How do I request a return?

Go to Your Orders → Select Item → Request Return and follow the instructions.

FAQ FOR VENDORS

1. Why Sell on This Marketplace?

Reach plus-size shoppers looking for unique fashion.

2. Do I need a website to sell?

No, our platform handles everything for you! You’ll get a storefront within the marketplace to showcase your products and sell globally.

3. How It Works for Vendors?

Sign Up & Get Verified – Quick registration, business approval Sign Up Today!.
List Your Products – Bulk upload or manual entry. Or Shopify integrates.
Start Selling & Get Paid – Customers buy, you fulfill orders, and receive payouts.

4. How do I list products?

Simply go to your Vendor Dashboard → Add Product, upload images, descriptions, and set pricing.

5. Can I sell both ready-to-wear and custom pieces?

Yes! You can list pre-made items as regular products and enable “Bespoke” category.

6. How do I manage orders?

You’ll receive a notification when an order is placed. Log into your Vendor Dashboard to process, ship, and update order status.

7. How do I get paid?

Payouts are processed through Stripe/PayPal/bank transfer. You’ll receive funds after the order is confirmed as completed.

8. Are there any selling fees?

Please refer to our General Policy or email us. No upfront costs or listing fees!

9. Do I handle my own shipping?

Yes, vendors are responsible for fulfilling and shipping their orders.

We provide integrations with shipping partners for easy tracking (Available soon).

10. What if a customer requests a return?

For ready-to-wear items, returns follow individual seller policy.
For bespoke items, returns are only accepted for defects. Vendors must clearly state return policies in product descriptions.

11. How can I attract more customers?

Use featured listings, participate in seasonal promotions, and engage in social media collaborations we offer (Available soon).

12. Can I offer discounts or promotions?

Yes, vendors can create discount codes and limited-time offers in their dashboard.

13. Support & Assistance You can reach us via:

Email: support@resetmystory.com